Returns of merchandise to the Disney stores will only be accepted for purchases made at a Disney Store retail location, Disney Store Outlet store or online at shopDisney.com. Merchandise purchased on shopDisney cannot be returned or exchanged at any Disney Parks and Resorts retail locations. Returns or exchanges of Disney store merchandise purchased from other retailers will not be accepted are subject to the policies of those retailers.
Returns must occur within 30 days from the date of purchase with the original receipt to receive a full refund. A Merchandise Credit for the full purchase price will be given within 30 days of the date of purchase with a gift receipt. A Merchandise Credit will be issued in the amount of the current selling price of the merchandise for returns made after 30 days and without a receipt. Proper I.D. may be required.