Merchandise may be returned or exchanged by mail via UPS or insured USPS to the address below or to any Disney Store* location in the continental United States in accordance with the IN-Store Return Policy, except the following items, which must be returned to shopDisney: Artwork, Fine Jewelry, electronics, indoor and outdoor furniture, bicycles, scooters or ride-on vehicles, special order merchandise and any item designated as “online return only” or similar language Your name and address must be included on the label (packages will not be accepted without a return name and address). Please allow 1-2 weeks for processing.
4795 Imagination Drive
Memphis, TN 38118
*Returns and exchanges will not be accepted for items purchased at Walt Disney World® Resort, Disneyland® Resort, World of Disney® locations, Disney Cruise Line® Ships, Aulani, a Disney Resort and Spa, and Ghirardelli Soda Fountain & Chocolate Shop in Hollywood, California. For detailed information, please click here.