Begin a Return/Exchange
Returns and Exchanges Policy
Returns and exchanges will not be accepted for items purchased at Walt Disney World® Resort, Disneyland® Resort, World of Disney® locations, Disney Cruise Line® Ships, and Ghirardelli Soda Fountain & Chocolate Shop in Hollywood, California.
shopDisney will gladly exchange, credit or refund the purchase directly from shopDisney if returned within 30 days of the shipping date, unless otherwise stated herein.
Merchandise must be returned NEW, in its original condition at the time of purchase, in the original unopened packaging with original tags and tickets attached. No returns or exchanges will be accepted if the merchandise has been used or worn.
Returns with Gift Receipts
A full refund in the form of a merchandise credit will be issued.
Returns or Exchanges by Mail
Merchandise may be returned or exchanged by mail via UPS or insured USPS (to the address below) using the pre-addressed label attached to the packing slip. Your name and address must be included on the label (packages will not be accepted without a return name and address). Allow 1-2 weeks for processing.
4795 Imagination Drive
Memphis, TN 38118
For merchandise returns and/or exchanges for new merchandise, please follow the instructions below:
Preparing your return:
- Make a copy of the packing slip for your records.
- Use the original packaging or strong corrugated carton.
- To expedite your return/exchange, insert the packing slip. Keep the return label for use on the outside of the package.
- If your exchange order requires additional payment, please contact Guest Services. Select a contact option at the bottom of this article.
- Money orders, cashiers' checks or personal checks will not be accepted. If received, the order will be returned to you with a letter of explanation.
- Pack and tape your package securely.
- Affix the return shipping label to the package.
- For tracking purposes, it is important that you ship your package via United Parcel Service (UPS) or insured Parcel Post. (We cannot accept C.O.D.)
Special Products and Exceptions
Merchandise purchased between November 7th and December 18th will be accepted for return through January 18th. Merchandise purchased after December 18th is subject to the terms stated above.
Personalized, Customized, Create Your Own or Special Order merchandise, merchandise marked "As Is", "All Sales Final" or "No refunds, exchanges or returns" or similar language, Gift Wrap and Shipping/Handling Fees may not be returned or exchanged.
DVD, Video, Audio and Software merchandise (excluding Special Order DVDs) must be returned in the original, unopened packaging and be accompanied by the original sales receipt. Damaged or defective DVD, Video, Audio and Software merchandise may only be exchanged for the same merchandise and title (if still available.)
MagicBands may not be returned or exchanged.
Memberships are non-refundable, non-transferable, may not be redeemed for cash or converted to Merchandise Credits.
A Disney Gift Card is not redeemable for cash. Please provide required proof of purchase to replace or cancel a lost, stolen or damaged Disney Gift Card. Certain restrictions apply. Please refer to Disney Gift Cards Frequently Asked Questions for details.
Price adjustments will be provided in the form of a one-time use promotional code on merchandise purchased from shopDisney or through Buy In-Store/Ship to Home within 7 days from the shipping date. Price adjustments are not valid on Deal of the Day merchandise. To request a price adjustment on qualifying purchases, contact Guest Services by selecting a contact option at the end of this article. Please be sure to include your Order Number and Item Number in your request.
Gift with Purchase or Purchase with Purchase items must accompany the original purchase item when returned.
Returns or exchanges of merchandise purchased from shopDisney can be made to any Disney Store location in the continental United States in accordance with the In-Store Return Policy, excluding Personalized Items, Art, Fine Jewelry, Limited Edition items (excluding apparel), Disney Parks and Resorts items, Disney Cruise Line items, Vinylmation, electronics, indoor and outdoor furniture, bicycles, scooters or ride-on vehicle, special order merchandise and any item designated as “online return only” or similar language. All returns or exchanges must have the original packing slip/receipt with the merchandise to be returned or exchanged.
Merchandise purchased online by PayPal™, or other form of tender will, subject to the terms stated above, be refunded as a Merchandise Credit. Merchandise purchased online using multiple forms of tender may only be returned directly to shopDisney, per the instructions found on the back of the packing slip.
This shopDisney Returns and Exchanges Policy is subject to change, for any or no reason, from time to time in shopDisney's sole discretion without advance notice to its Guests.